Returns & Exchanges
We want you to love your organic sleep experience, which is why we offer a 365-night sleep trial for our mattresses and a 100-night trial for bedding. If you are not completely satisfied, we will work with you to arrange a return or donation and provide a full refund.
Initiate Your Request
Contact our customer experience team via our online support portal or email within your trial period to start the return process.
Verification and Approval
Provide your order number and a brief explanation of your feedback; our team will review the request and confirm your eligibility for a return or exchange.
Coordinate Pickup or Donation
For mattresses and large items, we will coordinate a professional pickup through a local charity or recycling partner at no additional cost to you.
Receive Your Refund
Once the item is confirmed as picked up or received at our facility, we will process a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing